General Overview

We want you to be completely satisfied with your purchase from [THE GIANT APES]. This refund policy outlines the terms and conditions for requesting a refund for sports and fitness equipment purchased through our website. Please read this policy carefully before making a purchase.

Eligibility for Refunds

a. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team immediately of receiving the item (send a picture & video clip of the defective part). We will assess the situation and may offer a replacement, repair, or refund, depending on the circumstances.

b. Order Cancellation: If you wish to cancel your order before it has been shipped, please contact our customer support team as soon as possible. If the order has not yet been processed or shipped, we will cancel your order and issue a refund.

c. Change of Mind: We understand that your needs may change. If you change your mind about a purchase, please contact our customer support team within 7 days of receiving the item. We may offer a refund or exchange, provided that the item is unused, in its original packaging, and in resalable condition. Please note that return shipping costs may be the responsibility of the customer.

Return Process

a. Contact Customer Support: To initiate a refund or return, please contact our customer support team by [email/phone] within the specified timeframe. Provide your order details and the reason for the refund request.

b. Return Authorization: Our customer support team will guide you through the return process and provide you with a Return Authorization (RA) number, if applicable. This number must be clearly marked on the package for identification.

c. Return Shipment: Ship the item(s) back to us using a trackable shipping method. The item(s) must be securely packaged to prevent damage during transit. The return shipping costs may be your responsibility, unless otherwise agreed upon with our customer support team.

d. Refund Processing: Once we receive the returned item(s) and verify their condition, we will process the refund. The refund will be issued using the original payment method within 7 days of receiving the returned item(s). Please note that it may take additional time for the refund to reflect on your account statement, depending on your financial institution.

Eligibility

To be eligible for a return and refund, the following conditions must be met:

a. The item must be unused and in the same condition as when it was received.

b. The item must be in its original packaging.

c. The return request must be initiated within 7 days from the date of delivery.(For specific reason given above in - Eligibility for Refunds)

d. If you receive a damaged or defective product, please contact our customer support team immediately of receiving the item (send a picture & video clip of the defective/damage part).

Non-Refundable Items

Certain items are non-refundable and will not be eligible for a return or refund. These include:

a. Personalized or custom-made products

 b. Used or worn products

 c. Products damaged due to improper use or lack of maintenance or altered after delivery.

 d. Products without their original packaging or missing parts

Exchanges

If you would like to exchange a product for a different size, colour, or model, please contact our customer support team. We will guide you through the exchange process and provide further instructions.

Changes to the Refund Policy

We reserve the right to modify or update this refund policy at any time, and any changes will be effective upon posting the updated policy on our website

Contact Us

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at [Contact information].